FHC4+9JJ, Mahatpur, West Bengal 741164, India

Native Water Purifier

Q: Is there a minimum height of the water tank?

Yes, your tank must be at least 10 feet above the ground Book now

Q: Do you offer any EMI option?

Yes, we offer No Cost EMI option up to 6 month Book now

Q: Will UC charge for uninstallation of my old RO?

No, uninstallation of old RO will be provided free of cost Book now

4.84

129K reviews

Models

Native M1

4.85 (77K reviews)

₹14,999

Native M2

4.82 (52K reviews)

₹18,499

Native UPS for M2

4.86 (554 reviews)

₹1,399

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Hassle Free Booking

Transparent Pricing

Frequently asked questions

What are the AMC charges?

We have a unique variable AMC plan where you pay only for the number of filter changes you need. Also, all AMC plans include unlimited free repair visits including spares cost. If you bought the TruWater Premium Smart Machine and you need only 1 filter change, it will cost you 2500, if you need 2 or 3 it will cost you 3,499 For TruWater Elite, 1 filter change - it will cost you 3200, if you need 2 or 3 it will cost you 4,199

Is there a minimum height of the water tank?

Yes, your tank must be at least 10 feet above the ground

What is the 7 day trial?

We provide a no questions asked return policy within 7 days of installation of the RO

What is the maximum TDS for which TruWater purifier will work?

Upto 2000 TDS (above 2000 efficiency and life of membrane will decrease)

What are the dimensions of the machine?

TruWater Premium series: 334 * 235 * 485 mm, TruWater Elite: 360 * 254 * 485 mm (All dimensions in LBH format)

Do you offer any EMI option?

Yes, we offer No Cost EMI option up to 6 month

Will UC charge for uninstallation of my old RO?

No, uninstallation of old RO will be provided free of cost

What all is included when I purchase a TruWater RO?

Included in the box: Water Purifier, Installation Kit, External Sediment Filter Excluded in the box: Booster pump, Pressure Reducing Valve. Iron Cartridge (these are based on pressure condition, to be purchased at the time of installation)

What are the installation charges and what items are covered in installation?

a. The installation and installation kit is free. b. UC does not cover any electrical or plumbing costs during installation, c. If input pressure exceeds 30 PSI, please install a company provided pressure reducing valve at an additional cost, if pressure is below 10 PSI then you need to install ‘Pressure enhancing pump’ at an additional cost.

How does TruWater machine help me reduce water wastage?

Machine comes with an extendable pipe to reuse water for other applications

Native Water Purifier in Nadia district, India

Urban Elements - a brand by Urban Company - has introduced 3 top of the line Water purifier machines to meet your pure water requirements - TruWater Premium, TruWater Premium Smart & TruWater Elite. After servicing 10 Lacs+ Water purifiers and understanding the pain points of our customers, we are focused on providing our customers a seamless and convenient Water purifier purchase, usage and service journey.

Installation service takes too much time my product was delivered on the 18th and the installation service gave me 30th. That means the insulation service is too poor and not in time for installation. Also in the app you cannot book an appointment for installation if the installation is cancelled. And also you cannot talk to any customer service person.

Sudip

March 2025 • West Bengal 741126, India

It is really good.👍👍👍

Promise

October 2024 • India

Lower service quality, serviceman call not receive, 15 din ke bad installation hua.

Saikat

June 2025 • West Bengal 713405, India

Excellent and prompt service

About Native Water Purifier

About TruWater by Urban Elements

Urban Elements - a brand by Urban Company - has introduced 3 top of the line Water purifier machines to meet your pure water requirements - TruWater Premium, TruWater Premium Smart & TruWater Elite.

After servicing 10 Lacs+ Water purifiers and understanding the pain points of our customers, we are focused on providing our customers a seamless and convenient Water purifier purchase, usage and service journey.